Customer Service
- Shipping & Delivery
- Privacy & Security
- Returns & Replacements
- Ordering
- Payment, Pricing & Promotions
- Tracking Orders
- Creating/Updating Account Information
- Clothing Designs and Building Processes
- Terms of Use
- Shipping & Delivery
- ROCK Hardwear.com processes and ships orders on weekdays (Monday through Friday, excluding holidays). Properly completed orders submitted prior to 6:00 p.m. ROCKy Mountain Time will begin processing the same business day. Orders received after 6:00 p.m. ROCKy Mountain Time will begin processing the next business day*.
*A business day is any day Monday through Friday (excluding all Holidays and Observed days by the ROCK).
Holidays / Observed Days Include:- - Martin Luther King Jr. Day
- - Presidents Day
- - Memorial Day
- - Independence Day (4th of July) Boom, Bang, Baam!
- - Labor Day Halloween (um, boo! We have kids too...)
- - Thanksgiving
- - Day after Thanksgiving
- - Christmas Eve
- - Christmas Day
- - Day after Christmas
- - New Years Eve
- - New Years Day
Packages ship from our distribution centers located in the cities of; Castle Rock, Littleton, and Denver, Colorado, usually within 24 to 48 hours after processing.
Currently, ROCK Hardwear.com can ship packages within the 50 United States. Unfortunately, we cannot ship packages to US Territories, Post Office boxes, or to addresses outside of the USA. Additional Shipping charges and extended delivery times may apply to Alaska and Hawaii.
ROCK Hardwear.com will absolutely ship to our Military using USPS only, through the APO, FPO, and DPO military mailing systems.
Expedited shipping is not available for military post office addresses. We will take care of our Military as they take care of us! Additional shipping charges may apply and we cannot estimate the time of arrival. - Privacy & Security
- Privacy & Security ROCK Hardwear® Inc. (ROCK Hardwear.com) values the privacy of our website visitors. We do not sell or share individually identifiable information to any third party outside of ROCK Hardwear® Inc. Period! You will only receive communication from the branded website you purchased or requested information from.
Information collected on this website will be used according to the following guidelines:
1) ROCK Hardwear® Inc. collects individually identifiable information, and other information that can be associated with an identifier. This information is collected to provide information and services to website users, and to allow ROCK Hardwear® Inc. to (i) analyze and monitor consumer and customer activity while on our site; (ii) promote and support ROCK Hardwear® Inc. products; and (iii) develop a knowledge base regarding its website users and customers. Do not submit information that you do not want ROCK Hardwear® Inc. to access.
2) As is commonly done on retail websites, ROCK Hardwear® Inc. may use cookies or similar technology to keep track of the goods and services the customers are ordering, interested in, or recently viewed. For example, we use cookies to keep track of items that you might wish to store in your Shopping Cart between visits. If you do not wish to accept cookies, the help selection on your browser's toolbar will likely tell you how to prevent your browser from accepting cookies, how to have the browser alert you when you receive a new cookie, or how to disable cookies altogether. If you disable cookies, however, you will not be able to take advantage of all of the features on this Website; therefore we recommend that you leave them turned on.
3) We may use third-party advertising companies to serve ads on our behalf. These companies may employ cookies and action tags (also known as single pixel gifs or web beacons) to measure advertising effectiveness. Any information that these third parties collect via cookies and action tags is completely anonymous.
4) When we ask for your personal information, it is so that we can provide a product or service to you and to communicate with you about those products and services. This may require us to share information with our business partners. For example, if you purchase goods through this website, like any other retailer we will have to provide your credit card information to our credit card processor and authenticator for payment purposes, and your name and address to the company that ships our merchandise.
5) When we ask for your personal information, we also give you an option to opt out of additional uses of your personal information for marketing purposes. For example, we may from time to time send you an e-mail message informing you of on-line sales that you may be interested in hearing about. If you do not wish to receive such messages, please click on the appropriate box when providing your personal information. We do not sell or share identifiable information to any third party outside ROCK Hardwear® Inc. You will only receive communication from the branded Website you purchased or requested information from.
6) ROCK Hardwear® Inc. may be required to disclose personal information without prior notice in response to law enforcement activity or other governmental request, to enforce its contract or property rights, or when otherwise required by law. Information we collect may also be transferred in connection with any sale or merger of the company or any division or business line of the company to which the information relates.
7) To improve the products and services offered, ROCK Hardwear® Inc. may share data collected on ROCK Hardwear® Inc. websites with business partners such as designers, manufacturers and distributors and may furnish data to parties that provide support services for ROCK Hardwear® Inc. websites. ROCK Hardwear® Inc. will share data with business partners and service providers for these purposes only upon terms that prohibit them from making any independent commercial use of individually identifiable information and that prohibit them from sharing the data with third parties or otherwise making it publicly available.
8) ROCK Hardwear® Inc. intends to use commercially reasonable means to protect the integrity of its websites and the confidentiality of collected data. ROCK Hardwear® Inc. cannot provide absolute assurances against, and will not be liable for, any breaches of confidentiality due to system failures or unauthorized access by third parties.
9) ROCK Hardwear® Inc. welcomes all visitors that are riding the big floating ROCK in the sky, but if you’re under 18, please ask a responsible adult prior to ordering or submitting any information to any ROCK Hardwear® Inc. website. Now, if you’re not from earth and would still like to order some ROCK, contact us directly!
10) ROCK Hardwear® Inc. may contain links to websites of retailers or other third parties who are not affiliated with ROCK Hardwear® Inc. ROCK Hardwear® Inc. is not responsible for the operation of or collection of any information from any websites operated by affiliated/unaffiliated third parties. For relevant information, please refer to the privacy policy for any affiliated/unaffiliated website(s), or directly to the privacy policies of that company.
11) Use of the site will constitute the user's acceptance of this privacy policy. ROCK ON!!!.
This Privacy Policy replaces all previous disclosures we may have provided you about our information practices. We reserve the right to change this policy and to apply any changes to previously collected information as permitted by law. If our information practices change in the future, we will notify you by posting the changes on our Web site. This Privacy Policy was last updated on 12/23/2011. © 2006-2011 ROCK Hardwear® LLC and ROCK Hardwear® Inc. - Returns & Replacements
- Returns:
The ROCK will gladly accept your return of UNWORN, UNUSED, merchandise within 30 days of the date of purchase. Please return item in the original packaging, as well as your order's packing slip or carton content label. Unfortunately we cannot refund your original shipping charge or pay for return shipping.
Please allow two weeks for your return to be processed. You will receive an email when your exchange or return has been processed. A credit should appear on your credit card within two billing cycles.
Unworn merchandise returned after the 30-day period, will receive a merchandise credit toward your next purchase. There are no refunds available for merchandise returned after the 30-day period.
If you suspect a defect on merchandise, the merchandise must be returned for inspection and a determination of eligibility for a refund, exchange, or merchandise credit. Please call Customer Service for further instruction on returning defective merchandise. Customer Service (303) 972-9977
Replacements:
Replacement of ripped, torn, annihilated or pulverized ROCK Hardwear® will be replaced after you send your ROCK(s) back to us with a cool story or picture(s). Sending us the story or pictures constitutes your express and consented permission for ROCK Hardwear® to post/feature your story or picture(s) in any media medium. All articles sent to the ROCK become the property of ROCK Hardwear® Inc. Heck, we might even frame it!!
Disclaimer:
Now, for ALL to know! Do NOT, I repeat, Do NOT do anything on purpose to hurt yourself so you can replace your ROCK Hardwear®. Do not interpret this to leave question as to the ROCK Hardwear ® replacement guarantee. This is not left up to interpretation. Don’t do it on purpose!!! Now, go ROCK the ROCK!! - Ordering
- Secure Shopping and Alternative Ordering
We understand that many consumers are concerned about Internet security. ROCK Hardwear Inc. employs industry-leading technologies to store sensitive information and protect it while in transit over the Internet. We want you to be able to shop online at ROCKHardwear.com with complete confidence. If for any reason you feel uncomfortable shopping with us online, we invite you to call us and order by phone: (303) 972-9977, Monday through Friday, 10 a.m. through 6 p.m., Mountain Time.
International Ordering
At this time, we only ship to the 50 United States. For information regarding our international partners, please call (303) 972-9977.
Canceling or Changing Your Order
We are committed to getting your order to you as quickly as possible. Therefore, once your order is placed it immediately goes into the fulfillment process and may not be cancelled or changed. If you realize you’ve made a mistake after placing your order, you may return it UNWORN, UNUSED, for an exchange or refund within 30 days of the time of purchase. Please see our exchange and return policy.
- Payment, Pricing & Promotions
- We currently accept the following credit cards: Visa, MasterCard, American Express, Discover. Unfortunately, at this time we cannot accept cash, CODs, checks, or money orders through our internet. We can accept cash at our “in person” events or shows.
- Tracking Orders
- Once an order is placed, we provide all customers with a tracking number via email when their item(s) ships. This unique number allows you to track your shipment across town or across the country. You will also be able to tell if your item is on schedule, where it is right now, and when it's out for delivery. Shipping rates will vary based on the “Ship To” destination, the choice of transit, and the weight of the package. If parts of your order are shipped at different times, you will be notified of each shipment and its separate tracking number.
If we ship through UPS and your order has been shipped, we will send you a UPS tracking number. The link in your email will take you to the UPS website to track your order. - Creating or Updating Account Information
- If you would like to create an account or update your account information, you can go to www.ROCKHardwear.com and click the “My Account” link in the top right of the screen. From there, choose to log in to your account or create an account. Fill in the information requested to create an account with the ROCK.
Even better, you can just click this link and it will take you there: www.ROCKHardwear.com/index.php/customer/account/login
If you have any questions, please call customer service at the ROCK (303) 972-9977 and we will take care of you! - Clothing Designs and Building Processes
- ROCK Hardwear delivers attitude through its original and one of a kind art as we build our Hardwear. Most ROCK Hardwear art is done by hand and scanned in for the initiation of the build. ROCK Hardwear uses a unique printing technique that gives each article of clothing a slightly different look, making our clothing “one of a kind”.
With this individualized process, some ink, garment and thread colors will vary slightly, but this is what makes us unique. We will roll with it! ROCK and roll. Nothing in life is perfect and we’re experts at this style of living. Enjoy our perfection in this “not so perfect” world, which is perfect to us!! Time to ROCK the ROCK!! - Terms of Use
- This website is owned by ROCK Hardwear® Inc., and is provided for informational purposes only. The content presented in this website is protected by copyright law and is the sole property of ROCK Hardwear® Inc. No logo, graphic, sound, video or text content within this website may be copied or retransmitted without the express written consent of ROCK Hardwear® Inc.
The ROCK Hardwear® logo and words are protected by the United States Government and the United States Patent and Trademark Office, under the Federally Registered Trademark Serial Number: 771047012.
Terms of Use Changes
ROCK Hardwear® Inc. shall have the right, at its sole discretion, to modify, add or remove any terms or conditions of these Terms of Use without notice or liability to you. Any changes to these Terms of Use shall be effectively immediately following the posting of such changes on this website. You agree to review these Terms of Use from time to time and agree that any subsequent use by you of this website following changes to these Terms of Use shall constitute your acceptance of all such changes. Bottom line is: If you have any questions about changes made, just ask us!! These Terms of Use were last modified on 12/23/11 Management: ROCK Hardwear Inc.
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